ShipStation Certification Program

Overview

The official 3-tier certification course to learn about and prove proficiency with ShipStation software. The project was designed to incentivize users to educate themselves about the platform to ease volume for the Sales and Support departments.

Challenge

Create a comprehensive certification program that appeals to diverse learners while reducing support volume.

Solution

Developed a multi-tier program using SkillJar and Articulate, incorporating text, video, and interactive elements for different learning styles.

Results

Successfully implemented company-wide for employee onboarding. Analytics show a positive correlation between certification and reduced support needs.

Technologies

Interested in working together?